Privacy policy

Updated 16 November 2026

This policy explains how Russell Thompson, operating as PolyMedia Production & Marketing (PM&M), handles personal information in connection with enquiries, content production and marketing services.

Information we collect and why

We collect information you choose to provide, including your name, contact details, business information, project brief, correspondence and supplied files. Agreed photography and video work may include identifiable people. We use this information to respond to enquiries, prepare quotes, carry out agreed services, manage payments and resolve concerns.

Documents and gallery material

Documents sent through the submission service are intended for private review by PM&M. They are not automatically published in the gallery. Public gallery publication is controlled by Russell. Client material is used in our public portfolio only with permission or another agreed right to publish.

Please send only material you are authorised to share. Do not submit passwords, payment-card details, identity documents or sensitive health information through this website. Contact us first if a project requires particularly sensitive information.

Hosting, email and other service providers

This website is hosted by Cloudflare. When enabled, its file-submission and gallery services use Cloudflare storage. Enquiries sent to our email address are handled through Google's Gmail service. Hosting providers may process technical information such as IP addresses, browser details and security logs. Their infrastructure and support may operate outside Australia; we do not promise Australian-only storage.

Other production, social media or delivery services will depend on the work agreed with you. Information is shared only as needed for that work, with your authority, or where required or permitted by law. Confidential client files will not be entered into public AI tools without your agreement.

Provider information: Cloudflare privacy policy and Google privacy policy.

Cookies and tracking

We have not added advertising pixels or marketing analytics to this website. Hosting, abuse prevention and owner sign-in services may use technical identifiers or cookies. If tracking or marketing tools are added, we will update this information and obtain consent where required.

Security and retention

We use reasonable safeguards and restrict access to private submissions. No online system can guarantee complete security. We keep information for as long as reasonably needed for the enquiry, agreed work, record-keeping and legal obligations, then take reasonable steps to delete or de-identify it. Service-provider backups may remain for their applicable retention periods. Please keep your own originals.

Your choices and requests

You can ask what personal information we hold about you, request a correction, or ask us to delete information that is no longer required. Some records may need to be kept for legal or legitimate business purposes. We may need to confirm your identity before acting on a request.

Questions and complaints

Contact Russell at polymedia.p.m@gmail.com or 0427 197 921. Explain your concern and the outcome you would like. We aim to respond within 30 days. Where the Privacy Act applies, you may also contact the Office of the Australian Information Commissioner.

This policy describes our handling practices and does not represent a claim that every provision of the Privacy Act applies to this business. Updates will be dated on this page.