Booking & service terms

Updated 16 November 2026 · Applies to new bookings accepted on or after this date.

These terms explain how services are arranged with Russell Thompson, operating as PolyMedia Production & Marketing (PM&M). An enquiry or file upload does not create a booking. Before work begins, we will provide a written quote and ask you to accept the scope, price and booking terms.

Your quote and service scope

Your written quote identifies the services, platforms, production time, deliverables, editing, revisions, approval dates, delivery timing, total price and payment dates. All amounts are in Australian dollars. No GST is added to the advertised prices. There is no compulsory setup fee; optional setup work is separately quoted. Any additional work or expenses require your agreement before they are incurred. Package names describe service levels; they are not promises of followers, leads, sales or viral reach.

Discovery covers 1–2, Growth 3–5 and Influence 6–8 combined posts or story sets per week. A story set contains up to three frames. A carousel contains up to five slides. Short videos count within the weekly quota. The Instagram + Facebook bundle adapts a shared content bank to both accounts; it does not double the original content allowance. YouTube is quoted individually.

The standard managed-service arrangement is an initial three months, then monthly with 30 days' written notice, unless a different arrangement is agreed in your quote. The quote states the total minimum commitment as well as the monthly amount.

Payment schedule

The booking payment is part of the total price, not an additional fee. For a one-off shoot, the standard schedule is 50% to confirm the booking, 25% on the shoot day and 25% before final delivery. For monthly management, 50% is due before the service month, 25% on the 15th and 25% on the last day. Exact dates and any different milestones must be stated in your accepted quote.

Changes, cancellation and refunds

Tell us promptly if you need to change or cancel a booking. We will discuss rescheduling and provide an itemised account of work completed and reasonable, unavoidable costs already committed. Any cancellation charge must be disclosed and agreed before booking, reasonable in the circumstances and permitted by law. Upfront payments are applied against amounts properly due; any remaining balance is refunded. They are not automatically forfeited.

If PM&M cannot provide the agreed service, we will discuss a suitable alternative or refund amounts paid for services not supplied, subject to any other remedies you are entitled to. Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law. A change of mind is different from a failure to meet a consumer guarantee.

Approvals and revisions

Unless the quote states otherwise, one consolidated revision round is included per content batch. Please provide accurate business claims, prices, brand assets and timely feedback. Changes to an approved brief, extra revisions and delays may affect the price or schedule, but any additional charge must be agreed first. Publication on your behalf requires the approval process and access permissions agreed with you.

Ownership and use

Your existing branding, supplied materials and social media accounts remain yours. The quote must specify the licence or ownership rights for new work. Standard usage permits ongoing use of paid-for final assets on your own organic social media, website and email. Paid advertising, third-party use, resale and copyright transfer are separately agreed. Raw files and editing project files are included only if expressly listed. These terms do not override statutory ownership rules or non-excludable rights.

You must have permission to supply material for the proposed use. Permissions for identifiable people, locations, music and third-party content are agreed as part of production planning. PM&M will obtain your permission before using confidential client work in its public portfolio.

Private document submissions

Uploading a document authorises PM&M to review it for your enquiry or project; it does not authorise public publication. Submit only lawful files you are entitled to share. Files may be declined or removed if unsuitable, unsafe or unrelated. Keep your own copy. For confidential or sensitive material, contact us to agree an appropriate transfer method first.

Questions, access and disputes

Contact polymedia.p.m@gmail.com or 0427 197 921 for a booking query, billing concern or an accessible version of any website information. Please explain the issue so we can work towards a fair resolution. Statutory rights remain unaffected by any complaint process.